What, Why & How of UrbanPro SecurePay?

What is UrbanPro Secure Pay?

UrbanPro Secure Pay is a way for students/parents to pay tuition fees to the tutor in a simple, fast and secure way.

Why UrbanPro Secure Pay?

It takes away the challenges faced by students/parents of being charged fees even though classes are not conducted/completed. Similarly, tutors can avoid the hassles of following up with students/parents for the fee after the classes are completed.

How does it work?

Once the student finalizes the tutor, he/she can select the option of UrbanPro Secure Pay which is displayed on the public profile page or in the message chat screen of the tutor. He/she can then enter the following details:

1. How does the tutor charge? (per hour / per month / per course)
2. Fees charged as per the above selection? (per hour / per month / per course)
3. Number of classes
4. Verify net fees (Fees charged X Number of classes)
5. Go through Terms and Conditions and accept the same
6. Click on the 'Pay Fees' link and make the payment through Credit Card, Debit Card, Net Banking UPI and wallets such as MobiKwik, Paytm, CCAvenue and FreeCharge.

When students/parents make a payment to the tutor through UrbanPro Secure Pay the money is moved in an UrbanPro Secure Pay Escrow account. On receiving the payment confirmation from UrbanPro, the tutor can create a class schedule and start marking the student's attendance as and when classes are conducted.

On completion of classes, UrbanPro will confirm the same with the student and release the money to the tutor when they request for it. Tutors will have to add the bank accounts to the app for this to work.

FAQ's

As a Student/Parent, do I need to pay UrbanPro any commission on top of the fees agreed with the Tutor?
No, UrbanPro charges no commission on this payment to the Student or the Parent making the payment. However, a nominal charge of 2% is taken as a 'Platform fee' to support the cost of Zoom licenses and other payment infrastructure required for UrbanPro to create a reliable learning experience for the students. The student can save on the Platform fees by opting into the Prime Membership, available at only ₹499 for 6 months.

What Payment methods are supported with UrbanPro Secure pay?
UrbanPro offers you multiple payment methods - Credit Card, Debit Card, Net Banking UPI and wallets such as MobiKwik, Paytm, CCAvenue and FreeCharge.

Is my money paid for Fees safe through UrbanPro Secure Pay?
Yes, Fees paid by the Student/Parent is 100% safe. Until the payment to the Tutor is not due your money is parked in UrbanPro Secure Pay Escrow Account

What happens to my money if the tutor doesn't take a class?
You will get a pro-rata refund for the number of classes the Tutor did not take.

When will the tutor receive Fees?
The tutor will receive Fees after completion of the promised classes.

If a Tutor sends me an UrbanPro Secure Pay Fees payment link, is it safe to pay through that link?
Yes, Tutor can send Fees payment link through the UrbanPro platform. If Fees is paid through UrbanPro payment link then your Fees is safe in UrbanPro Secure Pay account.

Please read the Terms and Conditions