Coins are deducted when the contact details for a student are shared with you. The number of coins deducted will depend on the category or the subject. Coins once deducted, are not refunded.
The only way that coins can get deducted automatically is if your auto-response status is active. If you do not wish to continue with auto-response, then simply log into your account and select the option 'Account - Settings - Preferences - Enquiry Response Preference' on the left-hand side of the navigation panel and change your preference to manual.
If you are a member of the UrbanPro Partnership Program then coins will be deducted under the following circumstances:
- The student books a demo with you
- You can the student and the student answers the phone
- You send a message and the message is seen by the student
- You enable auto-response. In this case the coins will be deducted the moment the response is sent