How to Allow Access to Camera and Microphone in Different Browsers

If you're using a browser for video calls or online classes, make sure your browser has permission to access your camera and microphone. Follow the steps for your browser below.

Google Chrome (Windows/Mac)

Open Google Chrome.

Click the three dots (⋮) in the top-right corner and select Settings.

Go to Privacy and security → Site settings.

Under Permissions, select Camera or Microphone.

Make sure the required device is selected and that websites are allowed to request access.

If a website such as UrbanPro is blocked, find it under the Not allowed to use your camera/microphone section and change the permission to Allow.

Refresh the webpage and try joining the video call or class again.

Mozilla Firefox

To Allow Camera or Microphone Access:

Open Mozilla Firefox.

Click the menu button (☰) and select Settings.

Select Privacy & Security from the left panel.

Scroll down to the Permissions section.

Next to Camera or Microphone, click Settings…

Find the website you want to allow, such as UrbanPro.

Select Allow from the dropdown.

Click Save Changes.

Refresh the webpage and try again.

Safari (Mac)

To Allow Camera and Microphone Access:

Open Safari.

Click Safari in the top menu and select Settings.

Select the Websites tab.

Select Camera from the left panel.

Find the website, such as UrbanPro, and select Allow.

Repeat the same steps for Microphone.

If access is still blocked, open Apple menu  → System Settings → Privacy & Security.

Select Camera and Microphone and make sure Safari has the required permission.

Refresh the webpage and try joining the class again.

If the browser asks for permission

When you see a pop-up asking to use your camera or microphone, select Allow. If you previously selected Block, you may need to change the permission in your browser settings before the camera or microphone will work.