How to contact customer support

If you have any questions regarding UrbanPro and its services, please feel free to contact our customer service. We look forward to being of service to you. You can contact us via email, messages or calls. Here is how you can do that.

To connect with us using an email, please address your mail to support@urbanpro.com

To connect with us via a message or request a call back from us, please follow these steps.

From the mobile app

1. Launch and log into the UrbanPro for Tutors app

2. Click on the 3 lines at the top left of the screen

3. Click on Help Center from the menu

4. Click on Contact Us

5. Click on Send Us Message, enter your name, email address and message. Then click on Submit to send us your message OR

6. Click on Call me Now and enter your mobile number to request a call back from us

From the website

1. Launch and log into the UrbanPro for Tutors app

2. Click on Help Center from the menu on the left

3. Click on Contact Us

4. Click on Send Us Message, enter your name, email address and message. Then click on Submit to send us your message OR

5. Click on Call me Now and enter your mobile number to request a call back from us

Note: The option to request a call back is available between 9:30 AM and 5:30 PM

Now you can also chat with us using the chat icon in the help centre