Why the student is unable to hear my voice in the class?

If a student cannot hear your voice during a Zoom class, follow the troubleshooting steps below to identify and resolve the issue.

Quick Troubleshooting Checklist

1. Check if You Are Muted

Look at the microphone icon in the bottom-left corner of the Zoom window.

If the microphone icon has a red slash, you are muted.

Click the microphone icon to Unmute yourself.

2. Check the Selected Microphone

Click the arrow (˄) next to the Mute/Unmute button.

Under Select a Microphone, choose the microphone you are currently using.

If you are unsure, try selecting the available options, such as Internal Microphone or USB Microphone.

3. Test Your Microphone in Zoom

Click the arrow (˄) next to the microphone icon.

Select Audio Settings.

Under Microphone, speak and check whether the input level responds.

Click Test Mic and check whether your voice is recorded and played back correctly.

If Zoom does not detect your voice during the test, the issue may be related to your microphone, device settings, or permissions.

4. Check Your Computer's Microphone Settings

Windows:

Open Settings → System → Sound.

Under Input, select the correct microphone.

Check whether the microphone is detecting your voice.

Mac:

Open System Settings → Sound.

Select Input.

Choose the correct microphone and check whether the input level responds when you speak.

5. Check Microphone Permissions

Make sure Zoom or the browser you are using has permission to access your microphone.

If you are using Zoom through a browser, check the browser's Camera and Microphone permissions and make sure access is set to Allow.

6. Close Other Apps Using the Microphone

Close applications such as Skype, Google Meet, Microsoft Teams, or other apps that may be using your microphone in the background.

Then return to Zoom and test the microphone again.

7. Restart Zoom

Close the Zoom application completely.

Open Zoom again.

Join the class and check whether the student can hear you.

8. Update Zoom

An outdated version of Zoom may sometimes cause audio-related issues.

Open the Zoom desktop application.

Click your profile picture in the top-right corner.

Select Check for Updates.

Install any available update and restart Zoom.

9. Restart Your Computer

If the issue continues, restart your computer. This can resolve temporary microphone, driver, or application issues.

10. Try an External Microphone or Headset

If your built-in microphone is not working:

Connect an external headset or microphone.

Select the new microphone in Zoom's Audio Settings.

Test your microphone again.

Still Not Working?
Try a Zoom test meeting to check whether your microphone and speaker are working correctly.

Zoom Test Meeting
If your microphone works during the test but the student still cannot hear you during the class, check the student's speaker/audio settings as well.