How does the dispute resolution process work for Classes that are marked as ‘Paid’ by the Tutor?

If the student misses a scheduled class, the class gets tagged as a Free class (unpaid class). This means that the paid hour balance is not deducted and the tutor will not be paid for this class.

If a class should not have been Free and has been incorrectly tagged as so, you can raise a claim from your account. You can do so by following the below mentioned steps:

• You will receive an email/App notification if a class is considered Free or unpaid.

• If you wish to claim the class as paid, click on the option. An email/App notification will be sent to the student.

• The Student will have 5 days to either raise a dispute or allow it to be considered as a paid class. If there is no action for 5 days, the class is considered as paid.

• If the student accepts the claim, you will receive a notification and class will be marked as paid.

• If the student disputes the claim, you will receive a notification as well. Our team will research the issue and make an educated decision based on the policies. Our decision will be final and binding. The final decision will be notified to you.