How To Respond To An Enquiry?

You can choose how you want to respond to student enquiries based on your preferences and budget:

1. Manual Response

1. Go to your Dashboard
2. Click on an enquiry
3. Review the enquiry details
4. Click on Contact
5. Write and send a message to the student.
6. Coins will be deducted once you contact the student.

2. Auto Response – With Monthly Budget

1. Enquiries are automatically responded to when they match your profile
2. A default message or saved response is sent to the student
3. Coins are deducted automatically
4. You can set a monthly coin budget to control your spending

3. Auto Response – Without Monthly Budget

1. Similar to option 2, enquiries are automatically responded to
2. A default message or saved response is sent
3. Coins are deducted per enquiry, without any budget limit

Click on   ‘Account - Settings - Enquiry Settings - Enquiry locations - Enquiry Preferences’ and select the required response.

Once you respond to a student enquiry, the option to chat with the student becomes available.

You can follow these steps:
- Go to the Messages section in your UrbanPro account.
- Find and click on the student’s name.
- Start chatting with the student directly from there.
- If you want to send the same message via WhatsApp, click on the “Send on WhatsApp” option shown below your message.

Note:
2 coins will be deducted as soon as you click on “Send on WhatsApp.”
The student will receive the same message on their WhatsApp number.