Please login to your account and select the option 'Accounts' from the left navigation panel and then 'Settings - Enquiry Settings - Enquiry Matching Preferences" to set the appropriate option as per your requirement.
1. Enquiries with partial match
You will receive enquiries for multiple subjects or sub-categories if at least ONE of them matches your preferences.
For example:
If you offer tuition for Math, English and Hindi subjects and a student posted an enquiry on UrbanPro for Math and Science subjects only, you will receive this student enquiry because the student enquiry matches at least ONE of your preferences.
Since ‘Math’ matches your preferences it fulfills the ‘partial match’ criteria and you will receive this enquiry.
2. Enquiries with full match
You will receive enquiries for multiple subjects or sub-categories only if all of them match your preferences.
For example:
If you offer tuition for Math, English and Hindi subjects and a student posted an enquiry on UrbanPro for Math and Science subjects only, you will NOT receive this student enquiry because the student enquiry doesn’t fully match your preferences. Out of the 2 subjects requested for, only ‘Maths’ matches your preferences.
On the other hand, another enquiry posted by a student for ‘English’ and ‘Hindi’ will fulfill your criteria completely and therefore that enquiry will be shared with you.
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