How to Block, Report and Unblock Users?

At UrbanPro, your safety and privacy are our top priorities. To ensure a secure and respectful learning environment, we offer a Block and Report feature—empowering both tutors and students to take control of their interactions.

How It Works: Take Action When Needed
If you encounter suspicious, inappropriate, or uncomfortable behavior, you can:

1. Block a User
Stops all communication (calls and messages) from the user.
You won’t be able to contact them either until they’re unblocked.

2. Block and Report a User
Blocks the user and alerts the UrbanPro Team for review.
Like blocking, this stops all communication until unblocked.
Our team reviews message history to verify reported behavior.

How to Block a User
Go to your message thread with the tutor or student.
Look for the “Block” or “Block & Report” option in the menu.

Why Use Block and Report?
Safety: Shield yourself from harmful or suspicious users.
Privacy: Control who can interact with you.
Community Well-being: Help maintain a safe and professional platform.

How to Unblock a User
Return to your message thread with the blocked user.
Select the “Unblock” option to resume communication.

A Robust Safety Tool
The Block and Report feature is a powerful way to maintain a safe, positive, and professional learning environment on UrbanPro. We encourage you to use it when necessary.

For further assistance, feel free to contact UrbanPro Support at any time.
UrbanPro may take appropriate action based on reported behavior, in accordance with our community guidelines and terms of service.