How to avoid the penalty for missing Demos?

To ensure a smooth and professional experience for both you and your students, following these basic steps will help you avoid penalties and maintain a strong reputation on the platform:

Steps to Avoid Demo Penalties
1. Keep Your Demo Availability Updated
2. Regularly update your availability so students can book demos only during slots you can actually attend.
3. This reduces the risk of scheduling conflicts and missed sessions.
4. Cancel or Reschedule in Advance

If unforeseen circumstances arise and you cannot attend a demo:
Inform the student as soon as possible.
Cancel or reschedule the session at least 3 hours before it is set to begin.
Timely communication shows professionalism and helps maintain student trust.

Why This Policy Matters
This policy is designed to protect the student experience—and by extension, the reputation of all tutors on the platform.
Poor experiences, such as missed demos without notice, can discourage students and parents who rely on UrbanPro for professional and quality education. This impacts not just the individual tutor but all educators associated with the platform.
Be Reliable. Be Professional. Be Respected.
By maintaining updated availability and respecting demo commitments, you contribute to a high-quality learning ecosystem—and ensure continued success for yourself and fellow tutors.