What is UrbanPro coin deduction and Refund policy?

UrbanPro Coins are the platform’s internal currency used by tutors to connect with students. They represent a lead generation fee, allowing tutors to engage with serious student enquiries through calls, messages, or demo sessions.

Why You Need UrbanPro Coins
Required to respond to enquiries and receive demo bookings
Helps you rank higher in search results (tutors with coins are shown above those without)
Functions as a commitment tool to ensure only serious tutors are responding

How Coins Work
Coins are deducted when:
You respond to an enquiry
A student books a demo session with you
You book a demo session with a student

Coins are refunded based on student activity and engagement
Once a student pays for classes, you start earning coins back as bonus coins, making it easier to sustain without frequent coin purchases.

Purchasing Coins
You can buy UrbanPro Coins via various coin packages.
Once payment is complete, coins are credited to your account.
Coin costs vary by subject category and student engagement level.

Activity Score System
UrbanPro assigns Initial and Final Activity Scores to every student enquiry:
Initial Score determines how many coins are charged.
Final Score (after 30 days) determines your eligible refund.

The score increases as a student:
1. Posts a phone-verified enquiry
2. Connects with a tutor via message or call
3. Books and attends a demo
4. Pays for classes

Note: Coins are not refunded if:
The student connects with any other tutor but not with you
The tutor responds without thoroughly reviewing the enquiry

What Are Enquiries?
Student requirements submitted on UrbanPro, verified through:

Detailed Information
Phone Verification (OTP)
Intent Confirmation ("Immediately", "Within a Month", etc.)
Budget Declaration (for categories like K-12)

What Are Demos?
High-intent leads where students book a session after reviewing tutor profiles.
Additional coins are charged for demos due to higher conversion potential.

Your Investment, Your Growth
Think of UrbanPro Coins as an initial investment to build your presence.
Tutors with strong performance (good conversion & class quality) often recover coin costs via student payments and earn bonus coins.
Once established, many top tutors no longer need to purchase coins.

🌟 Top tutors are earning between ₹40,000 and ₹1,00,000/month, proving the platform’s strong potential for professional educators.