What are virtual numbers and how to use them?

• Virtual numbers are intermediary numbers that you need to use when you call a student.
• They are not real phone numbers and are meant only for the purpose of facilitating the calls.
•  You must only use your registered mobile number to call a virtual number. 
• Trying to call from a phone number that is not registered with UrbanPro will not work.
• They being virtual numbers, cannot be used to send messages via SMS or WhatsApp.
• You also cannot share your personal contact information on calls made using these numbers as that would be a violation of the Terms of Use.
• Calls made using these numbers are recorded for internal quality and audit purposes. 

Sharing personal contact information using these numbers could lead to a suspension of your UrbanPro account.