Your Safety & Privacy at UrbanPro: How to Block, Report and Unblock Users

At UrbanPro, your well-being is paramount. To foster a secure learning environment, we've introduced the Block and Report functionality, empowering tutors and students to take control of their interactions for a positive experience.

How it Works:
Encounter suspicious behaviour? Take action with these steps:

Blocking a User:
Prevent calls or messages from the user, and please note that you won't be able to contact the blocked user until you unblock them.

Block and Report a User:
This action not only blocks the user but also notifies the UrbanPro Team for verification. Like blocking, communication with the blocked user is restricted until you decide to unblock them.

Accessing the Functionality:
Navigate to your message thread with the tutor or student. Look for the options to block the user.

Why Choose Block and Report?
Safety: Protect yourself from any potential harm.
Maintain Privacy: Control who can communicate with you on the platform.
Community Well-being: Contribute to a safer learning environment by reporting suspicious behaviour for verification.

What Happens After Reporting?
Once you block and report a user, the UrbanPro Team reviews the exchanged messages for verification purposes.

Unblocking :
To unblock a user, navigate to your message thread with the tutor or student. Look for the option to unblock the specific user.

A Robust Security Tool:
The Block and Report functionality is a robust tool ensuring a secure and positive experience for all UrbanPro users. Actively utilise these features to help us maintain a safe learning environment.
Please contact our support team if you have any further questions or encounter any issues.
Stay safe, learn, and thrive on UrbanPro!
Note: UrbanPro reserves the right to take necessary actions based on reported behaviour, following our community guidelines and terms of service.