Why does UrbanPro charge coins for every enquiry?

UrbanPro charges coins for each enquiry as part of a lead-based system designed to ensure that only serious and committed tutors engage with students. 

1. Coins Ensure Tutor Commitment
Charging coins discourages casual or spammy responses.
Tutors who spend coins are more likely to follow up and provide quality responses, ensuring better engagement with students.

2. Coins Represent a Lead Generation Fee
Treat coin usage like paying for student enquiries.
A lead may be a phone call, a message exchange, or a demo class request.
This model helps cover the cost of generating and validating these enquiries.

3. Not All enquiries Are Guaranteed
UrbanPro does not guarantee that every enquiry will result in a demo or paid class.
Like any lead generation platform, there will be some drop-offs—not all students proceed further.

4. Coin Deductions Are Category-Based
The number of coins charged varies by:
Category of classes (e.g., competitive exam prep vs. dance classes)

This helps align coin costs with potential earnings, making the system fair and scalable.