I made a payment, but my account is not upgraded / coins are not added?

If your account is not upgraded or coins are not added after payment, please follow these steps:

Check Payment Confirmation
Ensure the transaction was successful.
Verify that you received a confirmation SMS/email from your bank.

Check Razorpay Confirmation
Look for a "Payment Successful" email from Razorpay (our payment partner).

Wait for Processing
Payments usually take 1–2 hours to update in our system.

Still Not Updated?
If your account is not upgraded or coins not credited even after the above checks, please write to support@urbanpro.com

Include the following details in your email:
Registered mobile number/email
Transaction ID
Date & time of payment
Screenshot of payment confirmation